Meeting Minutes
Date: June 9, 2017
Opening
The regular meeting of the SET was held in
RH 245 on Friday, June 9, 2017. The meeting was called to order by Cara
Hamilton at 10:00 a.m.
Present: Cara Hamilton, Aida Laham, Kathy Brand, Laura
McClain, Scott Jaeschke, Richard Parker, Lynn Lewis
Absent: Lisa Anderson
Celebrations:
- Richard recapped a story about the poor service and communication he received from his landlord regarding an air conditioner issue. He reiterated that he hopes no student at TCTC ever has to jump through hoops for good service.
- Richard sang the praises of Katie Reeves’ excellent service in dealing with a difficult situation involving an instructor who had multiple issues. Katie made accommodations and went above and beyond so the class was not canceled. She provided professional communication and good service to the students and instructor.
- Scott celebrated the partnership and collaboration between his office and Campus Police. He stated this open line communication is leading to more positive outcomes with students.
- Laura suggested Richard send Katie a recognition card. She also celebrated that 4 of her students that are presently in clinicals have had job offers.Review Decision & Action Tracking from last meeting:
- Action items were reviewed and updated from the last meeting.Update for Sub teams:Communication- Aida reported new employees and those employees who did not receive their Tri-Day shirts have received emails for ordering. She will be sending out the link to all employees with instructions on ordering additional apparel. Aida will work on recruiting additional people to serve on her Communication team.Talent Management: no reportRecognition: Laura McClain reported her team is set to meet on June 12, 2017. An action plan for stating the SweeTCart will be discussed along with other ideas.Measurement: Scott shared he met with the Academic Leadership Team to present the call to action matrix for the ICARE standards. He will contact Anne Bryan to get on the July agenda to quickly recap and get feedback from the team. He will be meeting with Lynn Lewis’ department in a few weeks. He plans to access and have information to share after the September 1 deadline. Richard reported his department has met and completed the matrix. He stated reviewing the matrix was an easy conversation and his group has made adjustments and discussed ways to handle issues. Cara reminded everyone the goal is to figure out how the ICARE standards relate to each of us in our jobs.Service Obstacle System- Richard stated that the Student Manager Software that is used in CCE has been a struggle, but they are seeing improvements and with the system and in tracking the data. The software does not do all that is needed, but they are seeing progress.Cara asked if it was time to revisit the Leadership Team to review LEAN processes. She suggested Richard contact Anne Bryan to get on the agenda to remind the team of the LEAN process.Management Accountability: Cara stated she keeps executive Staff of what the SET team is doing and reminds them who owns specific items.Academic – Member At-Large: Lynn stated Crystal is spearheading Advisor’s evaluations. There are some issues they are working through, but see this as a great tool to evaluate and improve service in their area using student feedback.Wrap Up:Scott reported an issue they have encountered during Bridge Orientation. The separation of parent and students during the advising and scheduling of classes has some parents unhappy. Scott stated parents need to be sent to admissions or TC Central if problems arise.Cara reported that designated areas in Cleveland, Pickens, and Oconee Halls will be renovated as student lounges/study areas. Laura and Lynn requested an area in Fulp on the second floor be giving furniture for students. Cara requested Laura contact Jenni Creamer to assist with this request. Scott requested that Lori Morrissette be kept in the loop of information of student spaces.Review Next Steps for each SET:
