SERVICE
EXCELLENCE TEAM
Meeting
Minutes
Date:
October 12, 2018
Opening: The regular
meeting of the SET was held on Friday, October 12, 2018 at 10:00 a.m.
Present: Cara
Hamilton, Kathy Brand, Scott Jaeschke, Laura McClain
Absent: Lynn Lewis,
Brandon Rice, Aida Laham
Celebrations:
·
Cara
Hamilton stated the Ruby Hicks building’s first inspections went well.
Kudos were given to Ken Kopera, Richard MacBeth, and Juneau. Small issues
will be addressed and the certificate of occupancy issued. Furniture move
in will begin November 5, 2018, followed by department moves after
Thanksgiving.
·
Cara
reported the Banner 9 upgrade was successful. There were no major issues, only
small glitches that are being resolved.
·
Laura
celebrated the portal recognition being ready in test. More information will be
in her update below.
·
Laura
celebrated that for the second year in a row their medical assisting
certifications had a 100% exam pass rate.
·
Scott
recognized Campus Police for their timely handling of recent on-campus incidents
using professionalism to conduct investigation and resolve situations.
Review Decision & Action
Tracking from last meeting:
Action items were reviewed and updated
from the last meeting (see tracking chart below).
Tracking was reviewed and updated.
Updates from Sub
Teams:
Communication: Cara reported for
Aida:
·
Aida has received the new employee list
from Morgan to send out the round 3 sign-up email announcement for TCTC
apparel. Aida asked if funding would come from SET budget. Cara stated yes
it would.
·
Aida will follow up with her team to
discuss the ideas of executing the employee competition among departments, then
send out a campus wide email that will announce this competition.
·
Aida will set up a meeting with Brandon to
discuss the form for new employees to acquire TCTC apparel.
·
The SC Technical System video is on
YouTube. She provided the link: https://www.youtube.com/watch?v=x2879SMxtrA&feature=youtu.be
Talent Management: Cara reported
for Brandon:
·
Talent
Management is currently having Open Enrollment.
·
Aida
was given the list of new hires for TCTC apparel.
·
Brandon
wants to be more involved with new hires receiving TCTC apparel earlier in the
onboarding process. He will work with Aida to resolve/assist with this
process.
·
HR
is making changes in recruitment focusing on obtaining, retaining and
developing new employees.
·
HR
is revamping LC 101 and the new hire orientation packets to be functional and
consistent across campus.
·
HR
is in the process of creating/ revitalizing professional development training.
Recognition:
Laura
reported:
· The
Recognition Portal is in Test. She went over the instructions so the
group can begin using the portal. She stated at this time Caleb will
receive all of the recognitions sent in test. Laura encouraged the group to use
the portal so problems can be worked out. If there are no major issues, the
portal will be ready to be deployed in a few weeks.
· Laura
explained the tracking tool and stated she will work with Caleb to track
individual use and to track/measure College data on the use in the
system. Later this tracking will be incorporated into additional
recognitions such as the giving of tokens/SweeTCart, etc.
Measurement: Scott gave an
update on ICARE and LC201 project.
·
Scott stated students are on track for
gathering information and will be finished by the end of the semester. He
will have his data ready in January. To date he noted that the College
seems okay on the physical faculty space locations but may need to work on the
interpersonal relationships with students in these spaces. Data will be
gathered for his report.
·
Scott presented a sample binder to be used
in LC20. He stated this is a skeleton of the developing content that will
be included. He is starting outreach to areas for items to be included in
the modules/notebooks. Cara asked about a predicted timeline for the
project and Scott stated he hoped to be ready by Spring 2019 to present to
staff. Cara suggested an update be given to Executive Staff. Kathy will
schedule Scott to present LC 201 and Measurement ICARE updates to Executive
Staff on Nov. 7, 2018.
Commitment of Excellence/LEAN/Service
Obstacle System:
Cara will find a replacement for Richard Parker.
Academic – Member At-Large,
D&I, TEE:
Management Accountability: Cara stated we
need to continue promoting service excellence throughout the College.
Kathy suggested using the new Presidential
survey as an avenue of reiterating the importance of service excellence in the
future leadership of the College.
Review Next Steps for each SET:
Confirm Next meeting – Friday, November 9,
2018 at 10:00am in AD Fiscal Affairs conference room
