Present: Cara Hamilton, Aida Laham, Kathy Brand, Laura
McClain, Scott Jaeschke, Lynn Lewis
Absent: Richard Parker,
Celebrations:
- Scott gave kudos to Lori Morrissette for the caliber and quantity of student events and activities that she so well plans and executes. Scott stated she responds to concerns heard from students and reported the increase of students using the Edge app has increased.
- Laura added that her students appreciate the assistance student engagement has given allowing many to travel to conferences and feel part of their organizations. She reported 11 of 16 were attending the state conference.
- Lynn stated the Nursing Expo held this week was a great success. She added the nursing students were working together on campus giving our healthy snacks this week.
- Cara reminded everyone of the open forum next week for the 2 candidates for the HR position. It was stated that a new survey will be used after the forums to give feedback.Review Decision & Action Tracking from last meeting:Action items were reviewed and updated from the last meeting (see tracking chart below).Updates from Sub Teams:
Communication:
Aida reported the
link for ordering TCTC apparel is now on eTC.
To get to the link you will: Log into eTC, go under Employee tab, go to
the Celebrate Excellence box, find Employee apparel. The link directs you to
all information to order TCTC branded merchandise. Aida stated an announcement
will be sent out to all employees next week.
Aida also reported she was working to add people to her team.
Talent
Management: No
replacement for Lisa Anderson has been given to-date.
Recognition:
Laura
reported that the Employee recognition portal will be live soon. Her group has reviewed and tested the portal
and is working out issues with IT. Once
these issues are resolved, they will re-test and hopefully be ready to go live
soon. Cara reminded everyone that we
still have the cards for recognition to use.
Laura also reported since losing people from her team, she has added
Courtney Embler from student records, and possibly Hailey McClain from
CCE.
Cara reminded everyone
that SET has a small budget of $5000 that can be used. She asked all to think about this budget as
we are preparing budgets for FY19. The
SET and Employee recognition budgets have merged, but not increased.
Discussion took place
over the Staff Advisory Board realignment and Employee Recognition. Cara will ensure that the SAB is meeting with
Galen and/or Dr. Booth, discussing Faculty Senate (Stacey Frank) information/focus.
Measurement:
Scott
reported the first round of surveys and analysis are complete. Suggested changes have been made to survey
questions and they are moving forward with the Transformative Employee
Experience. An announcement has been
sent and employee interviews will take place between March 5-April 13 with data
being collected. Scott also stated that
data will be actively collected using work study students around campus, noting
specific information in different areas. Cara suggested that they also note
physical issues they see. This data will
be collected and reported.
Commitment
of Excellence/LEAN/Service Obstacle System- No report
Academic
– Member At-Large, D&I, TEE: Lynn
shared that the D&I climate survey showed themes and gaps and she will
inform the group once data has been analyzed. She reiterated that the TEE is
following the TSE process with interviews of all full and part time employees.
The data will be brought back and shared.
Management
Accountability: Cara
asked for feedback regarding changing monthly meeting to quarterly. After discussion, it was decided to keep the
monthly meeting for now and possibly change to business skype/Microsoft
team. Cara will look into making a SET
group in business skype. Discussion took
place over having representation from CCE on the SET or possibly other
campuses. Technology would make meetings
easier for those off campus.
Review Next Steps for each SET:
Confirm Next meeting – Friday, April 13, 2018 at
10:00am in AD Fiscal Affairs conference room
Recent
Service Excellence Decisions and Actions Tracking
|
6/9/17
|
Scott
will contact Anne Bryan to be added to the agenda for the next Academic
Leadership team meeting for a quick feedback follow-up.
|
ü
|
|
6/9/17
|
Richard
will contact Anne Bryan to be added to the agenda for the next Academic
Leadership team meeting to remind the group of LEAN processes.
|
ü
|
|
6/9/17
|
Laura
will contact Jenni Creamer to request furniture for a student area on the
second floor of Fulp.
|
?
|
|
9/15/17
|
Aida
will discuss the location of the link for employees to order apparel with
Rebecca Eidson and IT
|
ü
|
|
9/15/17
|
Aida
will contact Eric regarding a cart for Laura’s sub-group
|
ü
|
|
9/15/17
|
Scott
will report back to the group when data is analyzed (late October)
|
ü
|
|
9/15/17
|
Laura
will give the group an update at the next meeting on the progress of the
Sweet Cart and a projected timeframe for starting this recognition
|
ü
|
|
9/15/17
|
Cara will
inquire about a replacement for Lisa Anderson for the Talent Management
sub-group.
|
On-going
|
|
12/8/17
|
Aida
will follow-up with IT to have the link for apparel put under the employee
tab; Celebrate Excellence tab on eTC.
She will have an announcement sent out to all employees for
notification.
|
ü
|
|
12/8/17
|
Laura will
research and bring quotes to the group for a cart to be used for the
Sweet-cart recognition
|
On hold
|
|
12/8/17
|
Kathy
will add the requested names additions to Lynn Lewis’ sub-team title
|
ü
|
|
12/8/17
|
Scott
will review the suggested changes made by the committee and report back to
the group in February.
|
ü
|
|
12/8/17
|
Cara
and Kathy will follow-up and complete all items in preparation for the
holiday party
|
ü
|
|
3/9/18
|
Cara will talk
to Galen about SAB/Employee recognition/Faculty Senate focus.
|
|
|
3/9/18
|
Aida will follow
through with having an announcement sent out to all TCTC employees regarding
the information on ordering TCTC apparel online.
|
|
|
3/9/18
|
Cara will check
into creating a group in Skype for SET
|
|
|
3/9/18
|
Laura and her
group will work with IT and test the portal for Employee recognition. She will report back to the group when it
is ready to go live.
|
|
|
3/9/18
|
Scott will
collect data from student work studies and report back to the group.
|
|
|
3/9/18
|
TEE data will be
collected between March 5-April 13. A
report will be given when data has been analyzed.
|
|
