Opening: The regular
meeting of the SET was canceled and reports were sent electronically.
Present: notes sent electronically
Absent:
Celebrations:
Lynn reported a Success
Story: NUR 229 students (seniors) will
be visiting each county during the semester to present to an appropriate female
adolescent audience (associated with our school systems – i.e. cheerleaders,
volleyball players) information about risk of concussion and head injury. Deans and Directors of SC Schools of Nursing
are sponsoring the state-wide initiative and TCTC and TCTC SNA will be
representing us well in the community where much talk exists about head injury
risk in football, etc., and little education exists about risk for young female
athletes.
Kathy reported that while
at the doctor’s office in January she struck up a conversation with the
receptionist who had started at TCTC but stopped due to “life”. She stated she wanted to come back and finish
her degree but didn’t know where to start.
I took her name and number and put her in touch with Tina Burton in the
information center, who assisted her with the re-admission process. Tina said I
could easily get a job recruiting students! lol
Review
Decision & Action Tracking from last meeting:
Action items were reviewed and updated
from the last meeting (see tracking chart
below).
Updates
from Sub Teams:
Communication:
Aida reported that
she has submitted the ticket for IT to add the title and link in the lower
right section of eTC under the employee tab so our colleagues can have access
to the link to order TCTC apparel. The ticket I think is still pending because
I didn’t receive a notification saying that it is in progress.
Talent
Management:
Recognition:
Laura
reported her team is almost ready to deploy the recognition portal. After several
meeting with my team and Pam McWhorter in IT, we have made some changes
and reported some troubleshooting issues during our testing phase. Once these
issues are corrected, we will continue to test for a few weeks to check our
capture of data and reporting before we will deploy. I will bring my laptop to the next meeting to
share with the SET.
Laura stated she has lost
members on her team and has requested the members to submit possible names for
replacement members. If the SET has any recommendations, I will certainly be
appreciative.
The SweeTCarTCrew is on
hold until the portal is up and running.
It will be our next focus for the team.
Measurement:
Scott
reported that he supports the changes to the questions that the group
recommended in December. I am good to move forward with submitting them to IR
for inclusion in the surveys.
Service
Obstacle System- Richard had no report
Academic
– Member At-Large, D&I, TEE:
Management
Accountability: Cara
requested feedback from the SET on changing the format of the SET meetings to
physically meeting on a quarterly basis with monthly, electronic submissions
sent to Kathy who will disseminate the information (to
keep all updated and on track). The quarterly
meetings would be set yearly with attendance a priority. Please bring feedback to the March meeting.
Review Next Steps for each SET:
Confirm Next meeting – Friday, March 9, 2018 at
10:00am in AD 210
Recent
Service Excellence Decisions and Actions Tracking
|
6/9/17
|
Scott
will contact Anne Bryan to be added to the agenda for the next Academic
Leadership team meeting for a quick feedback follow-up.
|
ü
|
|
6/9/17
|
Richard
will contact Anne Bryan to be added to the agenda for the next Academic
Leadership team meeting to remind the group of LEAN processes.
|
ü
|
|
6/9/17
|
Laura
will contact Jenni Creamer to request furniture for a student area on the
second floor of Fulp.
|
?
|
|
9/15/17
|
Aida
will discuss the location of the link for employees to order apparel with
Rebecca Eidson and IT
|
ü
|
|
9/15/17
|
Aida
will contact Eric regarding a cart for Laura’s sub-group
|
ü
|
|
9/15/17
|
Scott
will report back to the group when data is analyzed (late October)
|
ü
|
|
9/15/17
|
Laura
will give the group an update at the next meeting on the progress of the
Sweet Cart and a projected timeframe for starting this recognition
|
ü
|
|
9/15/17
|
Cara will
inquire about a replacement for Lisa Anderson for the Talent Management
sub-group.
|
On-going
|
|
12/8/17
|
Aida will
follow-up with IT to have the link for apparel put under the employee tab;
Celebrate Excellence tab on eTC. She
will have an announcement sent out to all employees for notification.
|
|
|
12/8/17
|
Laura will
research and bring quotes to the group for a cart to be used for the
Sweet-cart recognition
|
|
|
12/8/17
|
Kathy
will add the requested names additions to Lynn Lewis’ sub-team title
|
ü
|
|
12/8/17
|
Scott
will review the suggested changes made by the committee and report back to
the group in February.
|
ü
|
|
12/8/17
|
Cara
and Kathy will follow-up and complete all items in preparation for the
holiday party
|
ü
|
