Opening: The regular
meeting of the SET was held on Friday, November 9, 2018 at 10:00 a.m.
Present: Cara Hamilton, Kathy Brand, Scott Jaeschke, Laura
McClain, Aida Laham
Absent: Lynn Lewis, Brandon
Rice
Celebrations:
·
Cara
Hamilton celebrated all of the accomplishments of the SET and expressed her
gratitude to the group.
·
Cara
reported that furniture is being delivered and set up in the Ruby Hicks
building and areas will begin moving in December.
·
Laura
noted how happy students were that Lot B has opened back up for parking. Cara stated it’s important to understand
issues such as parking through the lens of our students and it was great to be
able to open the lot earlier than originally scheduled.
Review
Decision & Action Tracking from last meeting:
Action items were reviewed and updated
from the last meeting (see tracking chart
below).
Tracking was reviewed and updated.
Updates from Sub Teams:
Communication:
Aida
reported:
·
Aida has sent communication to new
employees regarding shirt orders and has received positive feedback. She will
be processing this order soon and delivering shirts to new employees.
·
Aida reported she met with Brandon to
discuss the form used for new employees to acquire TCTC apparel. This form will be incorporated as part of the
onboarding process. She will work with Brandon to assure that new employees
receive the apparel information to order their free shirt and place orders as
appropriate.
·
Aida will follow up with her team to
discuss the ideas of executing the employee competition among departments, then
send out a campus wide email that will announce this competition.
Talent
Management:
Brandon absent
Recognition: Laura
reported the portal is still in test. Caleb has been updating as feedback has
come in from users. He will make final
changes so the group can review. Laura
will send an email for final review before deployment of the portal. Laura will communicate dates with the group.
Measurement:
Scott
presented updates on ICARE and the LC 201 project to Executive Staff on
November 7, 2018. Staff was supportive
of the team and their ongoing efforts.
Staff questioned if the project would align with what HR is currently
doing with onboarding. Scott stated that an option for LC 201 could be its own
project charter. His sub-team is
currently committed but stretched. Discussion took place regarding who would
own the project and keep the momentum going.
Scott noted examples of the Spark video resources which would be time
dependent, needing updating, etc. Cara
will discuss a possible Project Charter for LC 201 with Executive Staff, noting
the SET as the incubator for formulating ideas with the need for others to
execute/provide resources. Having the right people on projects is the key to
keeping ideas relevant and expanding the diversity of thought.
Scott noted that there is
a need to look at or update the student communication strategies on
campus. An example used was the
communication regarding TC Central moving to Ruby Hicks. Discussion took place regarding a holistic
approach to reaching students with important information.
Cara will reach out to
Jenni Creamer and Linda Jameison regarding communication of service offices
moving into Ruby Hicks. Signage, website
banners, and communication to students will be discussed. Scott questioned what do we expect students
should know regarding TCTC and how can campus knowledge be disseminated. The EDGE app was discussed as a means for
students to locate information.
Suggestions of adding a who’s who on campus, campus maps, parking info, etc.
were discussed. The idea of kiosks on
campus with interactive information was also discussed. Cara will discuss what
group(s) should handle student messaging/communication strategies and other
information with Creamer and Jameison. (Student support and engagement,
recruitment, orientation and admissions….)
Commitment
of Excellence/LEAN/Service Obstacle System: Cara will find a
replacement for Richard Parker.
Academic
– Member At-Large, D&I, TEE:
Management
Accountability: Cara
presented the plan for this year’s holiday party. She will secure the date and location (AD
hall event center) December 5th and discuss food and supplies with
Lou.
Kathy will work on decorations, door
prizes. Cara will have possible gift
cards.
Aida will assist with a Save the Date
email and Holiday party flier to go out to employees.
Entertainment was discussed: Holiday
Music, Santa, Holiday Photo Booth, and an ugly holiday sweater party theme.
Cara will communicate more information
with the team when a date is confirmed.
Review Next Steps for each SET:
Confirm Next meeting – Friday, December 5, 2018 at Holiday
Party- pending
Recent
Service Excellence Decisions and Actions Tracking
|
7/13/19
|
Aida
will research the TCTC video on You Tube and see if it is online or on our
webpage.
|
ü
|
|
7/13/18
|
Aida will
discuss possibly using tokens for employee Tri-Day incentives with Laura
|
ongoing
|
|
7/13/18
|
Cara
will follow-up with Marci Leake on the addition of a person to represent
Talent Management on the SET. Brandon Rice will be our new subcommittee chair
|
ü
|
|
7/13/18
|
Scott
will move forward with his drafts/revisions and begin communication with home
offices
|
ü
|
|
7/13/18
|
Laura
will update the group on the portal at the August meeting
|
ü
|
|
7/13/18
|
Kathy
will add Brandon Rice to the SET group emails
|
ü
|
|
9/14/18
|
Kathy
will send Brandon Rice the full SET tracking document
|
ü
|
|
9/14/18
|
Brandon
will send Aida an updated new employee list
|
ü
|
|
9/14/18
|
Aida
and Brandon will meet to discuss having the shirt order completed as part of
new employee onboarding
|
ü
|
|
9/14/18
|
Aida
will have a communication reminder sent to all employees regarding ordering
TCTC apparel through eTC.
|
ü
|
|
9/14/18
|
Cara will find a
replacement for Richard on SET
|
|
|
9//14/18
|
Laura
will update the group on the portal at the next meeting
|
ü
|
|
9/14/18
|
Scott
will talk to Lori M. regarding expanding the scavenger hunt activities to
include administrative offices.
|
ü
|
|
10/12/18
|
Kathy
will add Scott to Executive Staff on Nov. 7, 2018
|
ü
|
|
10/12/18
|
Aida
will send communication to new employees regarding ordering TCTC apparel.
|
ü
|
|
10/12/18
|
Aida will
discuss suggestions with her subcommittee and move forward in August with
Tri-Day competitions among departments
|
|
|
10/12/18
|
Brandon
will meet with Aida to discuss new hire apparel being part of the onboarding
process
|
ü
|
|
10/12/18
|
Laura
will keep the group updated on the portal testing and let all know when it is
ready to be deployed
|
ü
|
|
11/9/18
|
Cara will
discuss LC 201 with Executive Staff regarding a possible project charter
|
|
|
11/9/18
|
Cara will meet
with Creamer and Jameison to discuss student communications regarding the
move to RH and other ideas.
|
|
|
11/9/18
|
Cara will
contact Lou Moritz and confirm a location and date for the holiday party and
have Lou order food, supplies etc. She
will send communication to the group once confirmed.
|
|
|
11/9/18
|
Kathy will work
on decorations for holiday party
|
|
|
11/9/18
|
Aida and Cara
will work on a save the date email
for employees
|
|
|
11/9/18
|
Aida will design
a holiday party flier to be emailed.
|
|
|
11/9/18
|
Laura will
communicate information regarding last review of the Recognition Portal prior
to deployment
|
|
