Tuesday, December 11, 2018

Faculty Senate Minutes - 11/2/18


Faculty Senate Minutes
Members Present: Deborah DeMino, Meredith Dickens, Penny Edwards, Stacey Frank, Pam Goodman, Justin Herndon, Eleanor Leverette, Som Linthicum, Robin McFall, Jeremy McCracken, Michael Oates, Julia Seligson, James Walker, Gregg Westmoreland, Derek Williams

Members Absent: Mary Gibson, Tracy Kilgore, Laura McClain, Richard Reeves, Cynthia Swaney

Guests: Eddie Aman, Jackie Blakley, Scott Jaeschke

Presider: Mia Tensley

Welcome and Agenda: Mia called the meeting to order at 12:31 pm and directed all in attendance to the agenda for the meeting.

New Business:

1.     Approval of minutes from October 12, 2018 – Mia Tensley

Mia distributed copies of the minutes from the October meeting. These minutes had been posted in the Teams folder for all to review. She asked if there were any changes other than those noted in Teams. There were no other changes. The minutes were approved. NOTE: Mia will no longer print minutes to distribute at the start of meetings. Faculty will need to review and be prepared.

Action to be taken as a result of discussion, person(s) responsible, and timeline: Robin McFall will make the change from Teams, post the approved minutes to the Teams folder, and send them to IT to post in the College Committees link under the Employee tab in eTC.

2.     Constituent Concerns – Eddie Aman, Campus Police

Chief Aman updated Faculty Senate on two issues:  Active Shooter Training and Reserved Parking for Events on Campus.
a.      Chief Aman stated there have been numerous requests for Active Shooter Training, something that is true at all sixteen of the colleges in the system. He directed everyone to SPARK, where an online module on Active Shooter Training is located. He stated that we do not hold drills such as those that occur in K-12. He also emphasized the message in the online training:  Run, Hide, Fight. He stated what an individual does is truly up to that individual. He referenced Emergency Management Procedures and stated guidelines there are intentionally vague because we do not want to advertise procedure. He said too many details would "telegraph response systems to potential shooters," something he would never want to happen. He reported that when a live training session was held last year, participation in the event was low. The live training is a huge undertaking with a number of agencies involved. He asked senators and faculty to send questions to him or his officers. He emphasized his personnel do have Homeland Security Training.
b.     Chief Aman announced Parking Lot B was re-opened early, returning 40 faculty, 7 handicapped, and approximately 125 student parking spaces back to the College community. In addition, faculty parking spaces across campus have actually increased by approximately 20 since those added to Lot C will remain. Currently, if an entity holding an event on campus needs greater than twenty parking spots, those spots will be reserved in the Mechanic Street lot and a shuttle will be used. If fewer than twenty spots are needed, those will be reserved in either Lot A or Lot B. If only a few spots are requested, those may be reserved on front drive.  In addition, he stated that the shuttles cost approximately $71-72 per hour per shuttle. During the first few weeks of classes in August, his department contracts two shuttles per day. After the first few weeks, he and his officers perform "car counts" two to three times per day of spaces available on campus and cars in the Mechanic Street lot. When those numbers are compatible, the Mechanic Street lot is closed for the semester. He also brought up the idea that several faculty had asked about a gated faculty lot. He said if someone is passionate about this idea and wanted to research/propose a model, he and his officers are willing to consider it. He stated such a model would be required by Executive Staff to consider a gated lot.

Stacey Frank asked if the Emergency Management group worked with Anderson County for full-scale drills. He responded his department participated in a full "table top" this summer. He stated only a handful of people on campus are part of the Incident Command Team. He re-emphasized drills are a double-edged sword, but we can rest assured his officers still train for all situations.
Meredith Dickens asked about notification in case of a situation. Chief Aman responded notification will happen, but timing can be an issue based on who is involved and where it takes place. He is investigating purchasing receiver radios for admins and building coordinators to have quicker notifications. He stated the reality is that the satellite campuses are the true concerns.
Stacey asked if the Emergency Management group is functioning as it should. Chief Aman responded in his opinion it does a good job, especially with keeping everyone informed about weather situations. He stated it is not possible to build a model concerning active shooter because every incident is different. His best advice is simply to always be aware of what is occurring around you.

Action to be taken as a result of discussion, person(s) responsible, and timeline: All Senators should share the information concerning active shooter training (SPARK) and parking updates with constituents.


3.     Committee Updates – various senators

Mia asked for all senators who are members of other committees across campus to give reports to keep everyone informed of happenings across the College.

A.    AACC– Penny stated she and another FAC member will help select and serve as mentors to new faculty on the Faculty Advisory Council. In addition, she is part of a group tasked with creating and implementing the Dale P. Parnell award and a ceremony with a keynote speaker where the award will be presented at the April AACC Convention.
B.    Academic Calendar Committee –  The committee has not met, so there is nothing new to report.
C.    Placement Committee – Julia stated the committee is still determining new cut scores. The new scores will be in place in the spring semester.
D.    Service Excellence – No report.
E.     21st Century Skills – Penny stated that she and Keri Catalfomo recently presented information on 21st Century Skills to LC 101. She also reported that Professional Development opportunities are being developed for spring, but she is not at liberty to say more at this time concerning that topic since decisions are still being made
F.     Academic Leadership – Mia stated the number of students currently registered at this time for spring semester is lower than in years past at the same time. She stated several possible reasons were discussed in ALT:
a.      Students and faculty are learning Banner 9
b.     Registration process looks different
c.      Banner 9 has had "hitches," slowing the process.
            Several solutions were also discussed:
a.      Banner IT team will continue to work with Ellucian to fix glitches
b.     During advising, faculty and staff advisors should give students a brief overview and refer students to the new registration instructions in Section 4 of the Get Set tab
c.      Jenni Creamer and Scott Harvey are working on possible solutions such as developing a registration how-to video and offering an open registration lab to assist students on a walk-in basis
Another issue from the ALT is that the College will be undertaking an Environmental Scan and developing a new Ten Year Vision and Strategic Plan. Those should be completed by the end of the current academic year.

Action to be taken as a result of discussion, person(s) responsible, and timeline: All Senators should update their constituents on what is happening around the College.

4.     Division Updates – various senators

Mia asked senators from each division to provide any relevant updates for Faculty Senate.
Arts and Sciences – no updates
Business and Public Services – Meredith stated B&PS has been discussing several areas of concern. First, faculty have expressed concerns about not having printers in their offices. Too often, they must leave their offices to go retrieve documents from the printers when students are waiting. They have expressed their concerns to their dean in a division meeting and wonder if other divisions have similar concerns. Second, faculty have expressed concerns about getting assistance for video service requests and for photography assistance with events. Currently, John Woodson and Amy Roberts are serving as the "go to" for these requests since the College does not currently have anyone in Marketing for these services. These requests are being made on top of the teaching/advising/other duties John and Amy currently have, and they get inundated. So, their co-workers are concerned for them and wonder if something else can be done at the College instead.
College Transitions – no updates
Engineering and Industrial Technology – no updates
Health Education – no updates
Learning Commons – no updates

Action to be taken as a result of discussion, person(s) responsible, and timeline: Senators should share happenings/concerns from other divisions with their own constituents to keep everyone informed.

Old Business:

1.     Food Pantry – Mia Tensley

The Student Support Food Pantry is up and running. Recently, all faculty received cards with the details concerning the hours of operation. Scott Jaeschke stated that currently it is a pilot and food is being purchased using student event funds. He stated Student Support is still investigating ethical, legal implications concerning donations. Penny reminded everyone that we can request funds we donate to the Foundation be used for a specific group, such as the Student Emergency Fund (those funds are not related to the Food Pantry). 

Action to be taken as a result of discussion, person(s) responsible, and timeline: Faculty Senate will get more details when they are available.

2.     Ad Hoc Answers Posted in Teams in 365 – Mia Tensley

Mia reminded everyone that information for Faculty Senate is posted in the Teams folder in 365 and everyone should have access. She asked that any senator having issues with that technology please contact her, Julia Seligson, or Robin McFall for assistance. Stacey asked if Mia still had the PowerPoint she used last year to show Faculty Senate how to use it. Mia stated she did indeed have it. Pam Goodman asked if she would post it in 365. Mia stated she would do so and can send it to everyone as well.
Mia stated there had been no responses to Penny's posting of answers to the questions posed in the September Faculty Senate meeting to the ad hoc group working on proposed changes to the Constitution and By-laws and no other questions had been posted either. Justin Herndon stated he and Laura had reviewed the work they had done to answer the questions.  Mia asked if there were any comments or questions from the Senate. At that point, Robin made a motion 1) to recall the proposed Constitution and By-laws from the ad hoc committee so that it could be considered and revised by the full Senate and 2) to thank the group for its work.  She stated she was making this motion based on Robert's Rules and the guidelines in Article V Section 1 of the current Constitution and By-Laws concerning recalls. Pam seconded the motion. Robin stated she had concerns about the task assigned to the ad hoc committee because the response to the question asked of the ad hoc committee did not correspond to what was listed in Faculty Senate minutes. Stacey responded the task given was looking at the whole document to determine what changes needed to be made and to draft those changes. She also stated the ad hoc group had to research what was being done at other colleges to help determine what our Constitution and By-laws should contain. Robin stated that task did not match what was documented in the approved minutes from the December 2017 Faculty Senate meeting and handed out a copy of the minutes to which she was referring. Stacey responded that there were issues with the clarity of the minutes from last year. Julia stated what was in the minutes matched what she had in her handwritten notes from that meeting, so she thought the minutes were indeed accurate. As Parliamentarian, Scott asked for a point of clarification to determine if the motion was to act on the document now or to discuss at a later date. Robin stated her intent was a later date. Penny asked if a motion made earlier this year about taking the proposed document to constituents and bringing back items for discussion would be negated by this motion. Scott then clarified procedure, stating that the document had to first be recalled so that all senators could act upon it, so the previous motion is not negated. Jeremy McCracken called for the question. By show of hands, the motion passed with Penny and Justin abstaining.

Action to be taken as a result of discussion, person(s) responsible, and timeline: The proposed changes to the Constitution will be moved to the entire Senate for consideration. The ad hoc committee is released of its duty.
  

Other Business:

1. SCWHE

Stacey announced that at the end of November, SC Women in Higher Education would be accepting donations for travel size female toiletries and personal hygiene items. She stated any donations could be taken to Jackie Blakley's office or to her office. Jackie concurred.

2.    Angel Tree and Veteran Assistance

Stacey stated that it is once again time for TCTC's Angel Tree. In addition, the Student Veterans will be collecting items for veterans. She stated the items needed are more for hospice-type situations. She specifically requested arts, crafts, games, diabetic food items. She stated it is preferable for items to be placed in gift bags so they can ensure any food items will work for the recipients. She said all items can be delivered to Patriots' Place in Anderson Hall.

Action to be taken as a result of discussion, person(s) responsible, and timeline: Senators should inform their constituents of these requests. Any senator making a donation should ensure the items are being dropped off at the appropriate location.

3. Revisit Recall

Pam Goodman asked that we return to the recall vote from earlier in the meeting for clarification. She asked what the next steps are in dealing with the proposed document. Mia stated that is still something we need to determine. Meredith asked if we could hold small group discussions. Stacey stated we need to create a plan of action because the whole process surrounding the proposed document has become a mess. Julia suggested that one approach would be to determine what parts really need to be discussed first and rank based on order of importance. For example, the elections and the officer duties were of most concern last year and those are the items listed in last year's minutes. Therefore, we should review those areas first. Penny stated the proposed documents had items so intertwined we would need consider how changes in one area of the document would impact other areas. Julia reiterated we need to prioritize. Meredith suggested putting proposed changes in bullet format to make it easier to follow and to create a skeleton for us to build on. That way, we could all see what we agree on and what we do not agree on.  In addition, we could use those as talking points to gather input from constituents. Stacey agreed, stating that "everybody does not want to read the entire thing." Julia asked if it would even be possible to revise the entire document before elections are to take place in the spring. Mia stated she would create a place in Teams for us to make proposals for tackling this process.

Action to be taken as a result of discussion, person(s) responsible, and timeline:  Senators will consider steps to take. Mia will create a place in Teams for Faculty Senate to make proposals.

4.          Electronic badges
Meredith updated everyone on her assignment from the last meeting. She stated she had reached out to Marketing, but the only response she had received was from Aida Laham, stating that she had not forgotten to respond, but she had forwarded the request to Gayle Arries for her review. Meredith expressed concerns that this delay in response ties to what B&PS services has been discussing about the in-house video and photography needs. Marketing seems to be overwhelmed and is taking a long time to respond to requests. She stated we need a system set up to get answers more quickly, not several weeks or longer. Stacey suggested we contact Cathy Strasser who is heading up Lean Processes about this concern.

Action to be taken as a result of discussion, person(s) responsible, and timeline: Meredith will continue to try to get an answer.

5.          Documents in eTC Committee Blogspot
Penny stated she had emailed Mia a concern that the formatting of the agenda in the Committee Blogspot made reading the document difficult. She requested that the agenda and minutes be posted in Teams or emailed to Senators as a pdf. Robin responded that the minutes are indeed posted in Teams. Penny asked if Senators were interested in having the agenda posted in Teams or sent to them via email. She stated that they historically had been placed in Teams (Note: Faculty Senate has items in Teams dating to November 2017). Pam stated she would like items in Teams. Meredith stated she thought having agendas and minutes in Teams allowed for an archive of documents. Stacey stated she would like to have the documents there as well. Stacey made a motion that agendas and minutes be posted in Teams. Pam seconded. By show of hands, the motion passed.
Action to be taken as a result of discussion, person(s) responsible, and timeline: Mia will post agendas in the appropriate folder in Teams in addition to having them posted on the Committee Blogspot. Robin will post minutes in the appropriate folder in Teams in addition to having them posted on the Committee Blogspot.

6.          Minutes in Teams
Mia reminded everyone the draft of meeting minutes would be in the Teams folder no later than November 13. She asked that all senators read the minutes and post any corrections in Conversations in Teams. She also reminded all senators to keep their constituents up-to-date on Faculty Senate meetings. Robin requested that corrections for the minutes be made as soon as possible. She stated getting last minute corrections made the process more difficult.
Action to be taken as a result of discussion, person(s) responsible, and timeline:  Robin will complete the minutes and post them in Teams. All senators will review and post any corrections. All senators will update constituents.

7.          Adjournment
Julia made a motion to adjourn, and Jeremy seconded. The meeting was adjourned at 1:40.
Respectfully submitted by Robin McFall
Next Meeting:  Friday, November 30 at 12:30 in SSC 205



Wednesday, November 28, 2018

Faculty Senate Agenda, 11/30/18


Faculty Senate
Agenda November 30, 2018
12:30 PM – 2:00 PM
SSC Room 205

 Call to Order     2 Minutes

Approval of the Previous Minutes           3 Minutes

Standing Items

Constituent Concerns    15 Minutes

Committee Updates       15 Minutes

Division Updates              15 Minutes

Old Business

Constitution and Bylaws                                20 Minutes

New Business

Plagiarism Rubric Survey               5 Minutes

Other Business 5 Minutes

Adjournment

Wednesday, November 14, 2018

Academic Leadership Team Minutes (10-23-18)





Members Present: Gayle Arries, Tiffany Blackwell, Jackie Blakley, Tim Bowen, Rick Cothran, Jenni Creamer, Galen DeHay, Mark Dougherty, Penny Edwards, Mandy Elmore, Adam Ghiloni, Scott Harvey, Glenn Hellenga, Tasheka Johnson, Tom Lawrence, Lynn Lewis, Chris Marino, Mary Orem, Sarah Shumpert, Brian Swords, Mia Tensley, Luke VanWingerden

Members Absent:     Linda Jameison, Jeanne Otey

Other Attendees:      N/A

Length of Meeting:   1.5 hours

1.   Approval of September 25, 2018 minutes
The September 25, 2018 minutes were approved. 

2.   Foundation Scholarship Purpose Statement & Awarding Processing Philosophy
Adam Ghiloni on behalf of Grayson Kelly and himself presented the Foundation Scholarship Purpose Statement & Awarding Processing Philosophy. Adam stated as they began developing the financial aid strategy and connecting it to enrollment management in addition to fulfilling the goals of the college, the first step needed was to create a high arching purpose statement.

What’s next – Goals
·         Eliminate 3rd party software system “Academic Works”, utilize information TCTC already has available
·         Inform students upfront of their full eligibility for the entire year
·         Allows for flexibility throughout the enrollment cycle
·         Assisting to fulfill and support the goals of the institution
·         Process and decision making being driven by the Strategic Enrollment Management group
·         Coding criteria into banner to target funds
·         Aligning with other National processes
·         Implementation is slotted for 2020

3.   Instructional Divisions SWOT Analyses
Galen stated TCTC is beginning the process of evaluating and creating an updated 10-year vision that will cumulate in the creation of a new strategic plan. Galen will be asking all of the Deans and Directors within Academic Affairs to conduct unit level SWOT analyses. Each instructional division will receive a brief description and purpose of what a SWOT analyses is to help guide and facilitate the discussion. In a strategic planning process, the first stage will be “Scanning the Environment”:
·         Environmental scan
·         Historical Scan
o   TEE data
o   TSE data
The end goal is to have the process completed by the end of the academic year; the unit level SWOT analyses will need to be completed by the end of 2018 calendar year.


Galen also presented an overview of the additional stages involved within the strategic planning process:
·         Stage 2: Review/Revise Mission, Vision, Values
·         Stage 3: Practical Vision
·         Stage 4: Organizational Root Cause Analysis
·         Stage 5: Strategies
·         Stage 6: Strategic and Division Plans

4.   Open Educational Resources (OER)
OER are teaching, learning and research materials in any medium-digital or otherwise that reside in the public domain or have been released under an open license that permits no-cost access, use, adaptation and redistribution by others with no or limited restrictions. OER is a way to make sure every student has access to course materials, with cost taking out of the equation; OER also allows faculty to create materials that is customized for their classes.

Galen reached reach out to the Academic Team to enquire if this was an initiative that is of interest. Galen asked the Team to discuss with their faculty if they would have a vested interest and/or have discussions of OER opportunities if infrastructure was put into place to support it. Galen will provide the resources for review and asked if anyone was aware of additional resources to please share with the Academic Team. Galen stated at the next meeting the Team could discuss if this is something to continue to work towards.

Galen also shared information provided by Mary Orem regarding PASCAL; Partnership Among South Carolina Academic Libraries. PASCAL supports higher education in South Carolina through multiple programs and provides training and support to member libraries seeking greater collaboration with the South Carolina academic library community.

5.   CAO Retreat Debrief
The discussion surrounded what is currently happening with the institutions particularly with enrollment trends and the impact it has to the institutions. Galen shared the results of the CERS Enrollment files from the State of SC. The average FTE change across the Technical College system was -5.37%; Tri-County’s standings is positive .18%. As a result of that meeting there was a policy voted on by the CAO to remove the December 25th cutoff date for the fall term; it will be presented to the President next month for final approval.

6.   Announcements:
Galen provided an update on the possibility of an evening cohort stating discussions have begun. Each instructional division has identified programs of opportunity to either grow or add evening cohorts for a particular population. They are moving forward with the intention of having an opportunity to serve a population we currently may not be serving.

Jennifer Creamer reported registration for the Spring has opened. Current enrollment to date is down 13% (approx. 140 students) from last year at this time. Jennifer reached out to the Team to enquire what issues/problems they have encountered with the Banner upgrade and registration, in addition to what the students are saying or experiencing with enrollment. An open discussion was held to address these issues and actions needed to further assist students.

Tiffany Blackwell noted there was an enrollment event on November 15th from 4:00-7:00pm at the Oconee campus; they will be sending out announcement mailers for the event.

Scott Harvey reported the current academic transcript everyone sees on the student advising profile is not complete. Until the issue is resolved, they will be replacing the academic transcript with the Banner 8 version until further notice. Scott noted the 2020 catalog deadline is right around the corner, they will begin the process when we come back in January. Scott requested if there are any policy changes, procedure changes or curriculum that needs to be completed please submit them ASAP.

Mandy Elmore announced TCTC Pendleton will be hosting the Robotic Competition event on Saturday, November 10th from 8:30am-1:30/2:00pm. If anyone was interested in helping out, it would be greatly appreciated.

Adam Ghiloni noted Foundation Scholarships are open for Spring 2019; applications are due by November 15th. Mandy Elmore commended Adam on his exceptional customer service noting Adam had received numerous compliments from the students.

Mary Orem reported due to the South Carolina Education Lottery, funds have been provided to replace the aging library management systems currently used by South Carolina’s academic libraries. By migrating to a shared library system, the state’s 55 academic libraries belonging to PASCAL will be able to expand collaborative efforts and streamline the management of resource sharing between libraries. Out of these 55 libraries, TCTC was chosen as one of seven (7) institutions to participate in the vanguard phase. This means that we will experience the full implementation process prior to the rest of the member libraries and will participate at a high level during the implementation phase to provide assistance to other libraries.  

Chris Marino noted the Fall Student Survey was sent out to the all students. The survey will close on November 16th, and will be available later in the month.

Rick Cothran noted the replacement for Richard Parker is anticipated to be completed by the end of October, first of November.

Galen announced the AOP Showcase is November 13-14th at the Anderson Civic Center. In addition, on November 15th is the Youth Apprenticeship Accelerator meeting will be held at TCTC Pendleton campus.

With no further business, the meeting was adjourned.

Recorded By:            Coni Durocher

Next Meeting:            November 13, 2018 @ 1:00, in SSC 205

Academic Leadership Team Minutes - 9/25/18


Members Present:       Gayle Arries, Jackie Blakley, Rick Cothran, Mark Dougherty, Galen DeHay, Penny Edwards, Mandy Elmore, Adam Ghiloni, Glenn Hellenga, Linda Jameison, Tasheka Johnson, Tom Lawrence, Lynn Lewis, Chris Marino, Mary Orem, Jeanne Otey, Sarah Shumpert, Brian Swords, Mia Tensley, Luke VanWingerden

Members Absent:        Tiffany Blackwell, Tim Bowen, Jenni Creamer, Scott Harvey

Other Attendees:         Doug Allen, Margaret Burdette, Robert Ellenberg

Length of Meeting:     1.5 hours

The minutes of the August 28, 2018 meeting were approved with a minor correction. 

Robert Ellenberg presented the Industrial Electronics Technology Academic Program Review.  He
distributed the substantive initiatives and discussed the highlights of the APR.  

Focus Area 1 – Key Measures
·         Sharing resources with Mechatronics.
·         Merger of the first year of the program does not serve either program well, but they are learning to work with it.
·         Data shows that IET is the best mission producing program on campus.
·         Key measures are good but enrollment has decreased since the introduction of Mechatronics.

Focus Area 2 – Resources
·         Great faculty team with passion and subject matter expertise at all campuses.
·         Faculty are tightly knit, support each other, and share ideas.
·         Team’s goal is to create graduates who stand apart professionally.
·         Equipment needs are being met.

Focus Area 3 – Accessibility & Design
·         Faculty try new things and strive for continuous improvement.
o   Change the lecture/lab structure.
o   Instruct professionally to develop professional technicians who are leaders.
o   Require a grade of C or better in IET core classes.

Focus Area 4 – Learning
·         Brain-based learning has driven changes in teaching methods.

Focus Area 5 – Summary
·         Enrollment and multi-campus issues.
·         Merger of IET and Mechatronics did not take into account our solid technician program and has been detrimental to both programs.
           
Focus Area 6 – Strategic Program Planning
·         Re-claim identities in the first year.
·         Stabilize enrollment at 140.
·         Push for a name change – Automation and Controls Program.
·         Proud of the program and wants it to have the opportunity to thrive.

  
The group posed questions and the following points were noted.
·         Clarify differences in the programs before moving to a solution.
·         Consider using a DACUM to find the differences and similarities.
·         Need a communication plan for advisors and students.
·         Plan to increase enrollment by giving presentations in high schools and career centers and considering post-traditional students.
·         A name change may be able to happen sooner than expected.

Galen thanked Robert for his APR.  It was a difficult topic, but lead to good, open communication.

Galen gave the 21st Century Skills Committee update.  The presentation gave a history of 21st century skills, presented the new goals for the committee, explained next steps and provided a summary.  A rubric has been created to incorporate 21st century skills into courses.  Programs can revise it slightly to make it work for them.  We will work on one rubric and assessment this year.  Galen will send the presentation to the ALT members. 

Under Announcements:

Luke VanWingerden reported that the Banner 9 upgrade is underway, and we are where we want to be in the process.

Lynn Lewis noted that the recent ADN site visit went well.

Galen reported that Horry-Georgetown is still closed, but hopes to be up and running on Monday.  Linda Jameison mentioned that an institutional effort to support our sister colleges impacted by the Hurricane Florence will be underway soon.

With no further business, the meeting was adjourned.

Recorded By:             Anne Bryan

Next Meeting:             Tuesday, October 9, 2018 @ 1:00, in SSC 205

Monday, November 12, 2018

Service Excellence Team (SET) Minutes (11/9/18)



Opening: The regular meeting of the SET was held on Friday, November 9, 2018 at 10:00 a.m.

Present:  Cara Hamilton, Kathy Brand, Scott Jaeschke, Laura McClain, Aida Laham
Absent: Lynn Lewis, Brandon Rice

Celebrations:
·         Cara Hamilton celebrated all of the accomplishments of the SET and expressed her gratitude to the group.
·         Cara reported that furniture is being delivered and set up in the Ruby Hicks building and areas will begin moving in December.
·         Laura noted how happy students were that Lot B has opened back up for parking.  Cara stated it’s important to understand issues such as parking through the lens of our students and it was great to be able to open the lot earlier than originally scheduled.

Review Decision & Action Tracking from last meeting:
Action items were reviewed and updated from the last meeting (see tracking chart below).
Tracking was reviewed and updated.

Updates from Sub Teams:

Communication: Aida reported:
·         Aida has sent communication to new employees regarding shirt orders and has received positive feedback. She will be processing this order soon and delivering shirts to new employees.
·         Aida reported she met with Brandon to discuss the form used for new employees to acquire TCTC apparel.  This form will be incorporated as part of the onboarding process. She will work with Brandon to assure that new employees receive the apparel information to order their free shirt and place orders as appropriate. 
·         Aida will follow up with her team to discuss the ideas of executing the employee competition among departments, then send out a campus wide email that will announce this competition.
Talent Management: Brandon absent

Recognition: Laura reported the portal is still in test. Caleb has been updating as feedback has come in from users.  He will make final changes so the group can review.  Laura will send an email for final review before deployment of the portal.  Laura will communicate dates with the group.

Measurement: Scott presented updates on ICARE and the LC 201 project to Executive Staff on November 7, 2018.  Staff was supportive of the team and their ongoing efforts.  Staff questioned if the project would align with what HR is currently doing with onboarding. Scott stated that an option for LC 201 could be its own project charter.  His sub-team is currently committed but stretched. Discussion took place regarding who would own the project and keep the momentum going.  Scott noted examples of the Spark video resources which would be time dependent, needing updating, etc.  Cara will discuss a possible Project Charter for LC 201 with Executive Staff, noting the SET as the incubator for formulating ideas with the need for others to execute/provide resources. Having the right people on projects is the key to keeping ideas relevant and expanding the diversity of thought. 
Scott noted that there is a need to look at or update the student communication strategies on campus.  An example used was the communication regarding TC Central moving to Ruby Hicks.  Discussion took place regarding a holistic approach to reaching students with important information.
Cara will reach out to Jenni Creamer and Linda Jameison regarding communication of service offices moving into Ruby Hicks.  Signage, website banners, and communication to students will be discussed.  Scott questioned what do we expect students should know regarding TCTC and how can campus knowledge be disseminated.  The EDGE app was discussed as a means for students to locate information.  Suggestions of adding a who’s who on campus, campus maps, parking info, etc. were discussed.  The idea of kiosks on campus with interactive information was also discussed. Cara will discuss what group(s) should handle student messaging/communication strategies and other information with Creamer and Jameison. (Student support and engagement, recruitment, orientation and admissions….)
Commitment of Excellence/LEAN/Service Obstacle System: Cara will find a replacement for Richard Parker.
Academic – Member At-Large, D&I, TEE:  

Management Accountability: Cara presented the plan for this year’s holiday party.  She will secure the date and location (AD hall event center) December 5th and discuss food and supplies with Lou. 
Kathy will work on decorations, door prizes.  Cara will have possible gift cards.
Aida will assist with a Save the Date email and Holiday party flier to go out to employees.
Entertainment was discussed: Holiday Music, Santa, Holiday Photo Booth, and an ugly holiday sweater party theme.
Cara will communicate more information with the team when a date is confirmed.

Review Next Steps for each SET:
Confirm Next meeting – Friday, December 5, 2018 at Holiday Party- pending                 

Recent Service Excellence Decisions and Actions Tracking 
7/13/19
Aida will research the TCTC video on You Tube and see if it is online or on our webpage.
ü   
7/13/18
Aida will discuss possibly using tokens for employee Tri-Day incentives with Laura
ongoing
7/13/18
Cara will follow-up with Marci Leake on the addition of a person to represent Talent Management on the SET. Brandon Rice will be our new subcommittee chair
ü   
7/13/18
Scott will move forward with his drafts/revisions and begin communication with home offices
ü   
7/13/18
Laura will update the group on the portal at the August meeting
ü   
7/13/18
Kathy will add Brandon Rice to the SET group emails
ü   
9/14/18
Kathy will send Brandon Rice the full SET tracking document
ü   
9/14/18
Brandon will send Aida an updated new employee list
ü   
9/14/18
Aida and Brandon will meet to discuss having the shirt order completed as part of new employee onboarding
ü   
9/14/18
Aida will have a communication reminder sent to all employees regarding ordering TCTC apparel through eTC.
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9/14/18
Cara will find a replacement for Richard on SET

9//14/18
Laura will update the group on the portal at the next meeting
ü   
9/14/18
Scott will talk to Lori M. regarding expanding the scavenger hunt activities to include administrative offices.
ü   
10/12/18
Kathy will add Scott to Executive Staff on Nov. 7, 2018
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10/12/18
Aida will send communication to new employees regarding ordering TCTC apparel.
ü   
10/12/18
Aida will discuss suggestions with her subcommittee and move forward in August with Tri-Day competitions among departments

10/12/18
Brandon will meet with Aida to discuss new hire apparel being part of the onboarding process
ü   
10/12/18
Laura will keep the group updated on the portal testing and let all know when it is ready to be deployed
ü   
11/9/18
Cara will discuss LC 201 with Executive Staff regarding a possible project charter

11/9/18
Cara will meet with Creamer and Jameison to discuss student communications regarding the move to RH and other ideas.

11/9/18
Cara will contact Lou Moritz and confirm a location and date for the holiday party and have Lou order food, supplies etc.  She will send communication to the group once confirmed.

11/9/18
Kathy will work on decorations for holiday party

11/9/18
Aida and Cara will work on a save the date email for employees

11/9/18
Aida will design a holiday party flier to be emailed.

11/9/18
Laura will communicate information regarding last review of the Recognition Portal prior to deployment