Meeting Minutes
Date: February 10, 2017
Opening
The regular meeting of the SET
was held in RH 245 on Friday, February 10, 2017. The meeting was called to order
by Cara Hamilton at 10:00 a.m.
Present: Cara Hamilton, Aida
Laham, Kathy Brand, Lynn Lewis, Laura McClain, Lisa Anderson, Richard Parker
Absent: Scott JaeschkeCelebrations:
·
Cara celebrated the Topping Off Ceremony for the
new SSC. She stated it was exciting to
see students, faculty, staff and leadership there to celebrate, sign the beam,
and be part of the SSC process.
·
Laura shared her students chose the Salvation
Army as a needy local resource and collected over 750 items for donation. It
was suggested that she send the information to Lisa Garrett for a story in Connections.
·
Cara shared Jon Gordon’s book The Energy Bus. She read over his “10 Rules for the Ride
of Your Life”, summarizing how this fits into the ideals of service excellence.
Review Decision & Action
Tracking from last meeting:
Action items
were reviewed and updated from the last meeting (see tracking chart below).
Update for Sub teams:
Communication- Aida reported she is
working with the vendor on the Tri-Day ordering process using the website. Originally, since we were ordering in bulk, the
site was not set up to offer the option of individuals or departments payments. The website is under construction and Aida will
keep us updated on its progress. Aida
stated she met with Lou Moritz and discussed the option of the bookstore stocking
Tri-Day apparel. Currently, he does not want to commit to stocking apparel due
to the slowness of sales and the upcoming move to the new SSC. Cara suggested that if people ask for Tri-Day
apparel in the bookstore that they guide them to the future website for
ordering.
Talent Management: Lisa reported that
1) the 4th session of supervisor training was full. 2) EPMS evaluations are to be done by March
15, 2017. 3) The Wellness challenge has 23 teams with 115
people participating. Visual board have
been turned in for judging and will be displayed in the faculty/staff dining
room or café. The dining area is in the
process of being cleaned up so there will be a space for employees to eat lunch
during the construction and transitioning of buildings. 4) PD Day will be March 1st with
the faculty participating in the poverty simulation activities and staff
registering for sessions. Emails will
be sent when the agendas are finalized.
Richard stated his concern about the poverty simulation taking place
down at IBDC with students in the building.
Lisa confirmed all were aware that this was a sensitive topic and plans
are to be mindful, understand the situations, and handle it in a positive way
for all. Cara suggested Jo Ann Avery of
District 4 be used in the future as a speaker at PD day. She has a background in wellness and
diversity and is an excellent local resource to use. Also suggested for PD days were Chick-fila
business model, Publix business, and SPARK information sessions. Cara also celebrated the mandatory compliance
trainings in SPARK were completed by all except 2 employees. This shows the
College is reinforcing the culture of accountability.
Recognition: Laura McClain reported her
sub-group is in the final stages of planning for the Chick-Fila food truck
recognition day. She will meet with her team once more before bringing the
information before Executive staff on March 1st. She has planned for music, outside table
setup, baskets with surveys, and will contact Lisa Garrett for photos. Laura stated the Employee recognition
committee has successfully merged with the SET Recognition sub-committee. The 8 members met and are working on the online
survey questions that will assist in measuring recognition.
Measurement: Scott emailed his report
and we will discuss at our next meeting:
I’m on-track to have
the pilots completed for the Service Level Agreements by the end of this month.
This will result in the final version of the form being ready in March for a Summer
2017 rollout.
The feedback I’ve
gotten so far from the pilot is that people are unsure of how to apply the
iCARE standards to their daily work in specific, measurable ways. I’m
interested in hearing from the SET members what they think we can do to get the
whole campus involved in considering the iCARE standards more actively now as
prep work for my service level conversations later.
Service Obstacle System- Richard
reported his frustrations that there have been few LEAN submissions to date. He stated he would be presenting to staff at
the March PD day using an actual chosen process to work through with the group.
He plans to meet with Galen DeHay to explore more options and feels LEAN will
become more widespread with the better understanding of empowerment. Cara
stated that LEAN is an institutional initiative and leaders must encourage
involvement. She gave examples of two
processes that are currently being changed, local travel and the project
charter processes, but realizes additional initiatives must be supported by
College leadership.
Management Accountability: Cara shared
the SET reflection results. She was
excited to see how far we have come changing the culture at the College. Discussion
took place over what we still need to work on and what comes next. Overall Cara was pleased with how far the
College has come.
Academic – Member At Large: Lynn Lewis stated she has followed up with
Lisa Anderson regarding the Chick-Fila recommendation for a session at a PD
day.
Wrap up:
Review Next Steps for each SET:
Confirm
Next meeting – Friday, March 10, 2017 at 10:00am in RH 245
