Monday, March 11, 2019

SERVICE EXCELLENCE TEAM MINUTES, 3/8/19



Opening: The regular meeting of the SET was held on Friday, March 8, 2019 at 10:00 a.m.

Present:  Cara Hamilton, Kathy Brand, Scott Jaeschke, Brandon Rice, Laura McClain, Lynn Lewis, Aida Laham
Absent:

Celebrations:
·         Laura celebrated her department’s recent Medical Assisting re-accreditation visit having no deficiencies or recommendations from the assessment team.
·         TEE is now in SPARK and available for viewing
·         Tri-Day award competition is going great.  Today’s winners were at ITC.
·         Scott gave kudos to Lou Moritz for creating an innovative escape room experience using the AD Board room.  This popular activity will be used to engage students and or faculty/staff in team building activities to solve clues as a team to escape the room.
·         Brandon stated there are lots of exciting upcoming events planned including the Health fair, Mammogram bus, and Health screening for employees.
·         Lynn reiterated her divisions successful reaccreditation visit.  She stated she has about 7 weeks until her retirement.
·         Kathy stated the Commission Chair, John Powell will give a Presidential search update at next week’s faculty staff meeting.
·         Aida stated that she is working on a “surprise” video for Dr. Booth’s retirement that will be shown at the May 1 Convocation.

Review Decision & Action Tracking from last meeting:
Action items were reviewed and updated from the last meeting.
Tracking is to be reviewed and updated.

Updates from Sub Teams:

Communication: Aida stated that the Tri-Day competition is going great.  Departments are excited and asking questions about how to win.  Aida stated the next planned Tri-Days will be on March 29 and April 12. She stated her subcommittee is set and will begin to work on future ideas.
Recognition: Laura reported she has emailed Caleb regarding the following 2 items: to add an open link under the celebration recognition tab that will take you to the self-service portal for easy access and to add a “you’ve been recognized” to the signature line for emails. Laura stated she will wait to revise the instructions on how to use the recognition portal until Caleb has corrected the 2 items. She will then update and post the instructions on how to use the recognition portal. Laura reported that TEE ppt/video is in Spark and an announcement has been sent to all employees.  She will meet with her sub-team to discuss next steps.  Laura also stated she will need to replace Hailey on her sub-team and recommended Robin McNeill.

Measurement: Scott stated has met with Marci Leake and Jeff Laws in HR regarding the LC201 project charter and they have recommended him not moving forward with the information as a project charter.  He said that the historical module 1 was done by Galen DeHay in LC 101 and that they have done similar capstone activities as in module 5.  HR suggested a more programmatic way to move forward would be to use/present the information in modules 2-3-4 (the video series, student profile, college improvement initiatives) in one hour workshops and in SPARK.  Scott added he may want to rebrand/rename the 3 modules.  He also stated he is looking for new sub-committee members for Measurement.
Cara requested everyone to send a list of their sub-committees to her so we can assist with recommendations to balance representation on committees.

Talent Management: Brandon stated that all TCTC jobs are listed on the state website powered by Neogov.  https://careers.sc.gov/ Morgan Pew will be meeting with Department Heads to train on how to navigate the system.  Brandon stated the Mammogram bus will be on campus on March 12th, the Benefits Fair will be on March 28 in the Event Center, PEBA Perks will present information at 9am and 11am. on March 28, and the Health Screening day is set for March 29th.  
Commitment of Excellence/LEAN/Service Obstacle System: Cara continues to look for a representative for this committee on SET.
Academic – Member At-Large, D&I, TEE: Lynn reiterated that TEE is now in SPARK.  She stated D&I will be presenting to Executive Staff on March 13th. Lynn suggests that an at large member of the SET be continued after she retires.  She stated it could be beneficial to have someone from the Academic Leadership Team. Cara will discuss recommendations with Galen DeHay. Other possible recommendations were Corey Evans and Tim Jared.

Management Accountability: Cara reported Cara shared a handout with 7 actions managers can do to promote excellent service.  Discussion took place on how some of these are currently being done and how we can do others.

Review Decision & Action Tracking from last meeting

Confirm Next meeting – Friday, April 12, 2019