Tuesday, February 5, 2019

Service Excellence Team - Minutes (2/1/19)



Opening: The regular meeting of the SET was held on Friday, February 1, 2019 at 10:00 a.m.

Present:  Cara Hamilton, Kathy Brand, Scott Jaeschke, Brandon Rice, Aida Laham
Absent: Laura McClain, Lynn Lewis,
Guest: Rosemary Howlin

Celebrations:
·         The group celebrated Cara’s birthday and leadership.
·         It was reported that the Portal for recognition is up and running.  Cara asked everyone to spread the word and use the portal.

Rosemary Howlin met with SET to present information on College work-study requirements, trainings, and expectations.  She explained the requirements and process students go through to apply for work-study positions.  She also reviewed the general orientation, the module trainings, and supervisor information.  Howlin stated some department supervisors have agreements and criteria in place, such as dress code, hours, and expectations within their department.  Howlin stated she hopes to add additional trainings for work-studies and create feedback opportunities to improve the program.  The goal is to have a holistic approach, helping students financially, providing new skill sets, and providing positive work and learning experiences.  She was open to suggestions to strengthen the program.  Cara offered incorporating employee and employer feedback into the program, similar to the EPMS probation period meetings, where questions are used for specific feedback. Brandon stated an issue within HR is that students are added to Banner as employees, and they need supervisors to inform them if the students doesn’t end up working or leaves the position.  Scott asked if a student had a work related grievance, should they be referred to HR or to student government. It was answered that they should be referred to HR first since they are part-time employees.  Also discussed were options for students that don’t qualify for the work-study program. Howlin stated there is a referral system with information in place for them. 

Review Decision & Action Tracking from last meeting:
Action items were reviewed and updated from the last meeting.
Tracking is to be reviewed and updated.

Updates from Sub Teams:

Communication: Aida stated that she met with her sub-team and announced the following in regards to the Tri-Day competition:
·         An announcement explaining the Tri-Day competition will be sent to all employees on Feb. 18, 2019
·         The competition will begin on Friday, Feb. 22, 2019
·         The competition will be repeated twice a month with dates being Feb. 22, Mar.8, Mar. 29, and Apr. 12.  There will also be a summer date TBD
·         All campuses will be included in the competition
·         The subcommittee will draw a department name to be visited and announced as the winner. 
·         Food/snacks costing approximately $50 will be the prize for the department
Aida asked if this budget for winning departments was appropriate. Cara stated that it would be within the SET budget.  Aida stated a video will be sent with the announcement showing what departments can expect as part of the Tri-Day celebration competition.  She stated the group will include and visit the Easley and Anderson campuses as well.  Cara suggested a write up to be put into Connections.  Aida will follow-up with Lisa Garrett.
Recognition: Laura reported to Cara that the recognition portal is up and running ready for all to use.  Cara requested all to spread the word to co-workers regarding using the portal.

Measurement: Scott proposed the LC 201 Charter to Marci Leake and is waiting to hear back from her on sponsoring the Charter.  He reported the I-CARE survey recommendations and stated he will email a written summary of the results to the group.  The findings show a gap in how faculty welcome and greet students in their offices.  As a College, Scott feels we should develop a consistent plan to welcome students in academic spaces.  Scott asked who should receive the recommendations. Cara stated that Scott should present the summary and recommendations to Executive staff.  Kathy will schedule Scott on the Executive Staff agenda for Feb. 27, 2019.
It was noted that Marci Leake has been out with surgery, and for Scott to reach out to her prior to the Feb. 27th Executive Staff meeting.

Talent Management: Brandon stated that HR will soon be using NeoGov for all College applications. This is a State system that can track applications, allow postings on SCgov and much more.  Morgan Pew has attended training and an announcement will be made when Neogov is activated.  Brandon stated the Benefits/health fair is scheduled for March 21, 2019.  On site screenings, health information and services, and local business info are being planned.  February 12, 2019 is the next professional development day.  Community service projects as well as department trainings are being offered.
Commitment of Excellence/LEAN/Service Obstacle System:
Academic – Member At-Large, D&I, TEE: Cara stated Laura presented TEE to the business offices.  Cara will ask Laura if the TEE presentation will be posted in Spark. Kathy will ask Rebecca about TEE in her office.

Management Accountability: Cara reported that Stan Compton was unavailable to be on the SET and she will continue her search for a replacement for Richard. 

Scott reported that the Veteran’s Advisory Council has been re-activated.  There are 12 people on the advisory committee.  This group will take requests from the student veteran’s and assist them.  The first request from the student vets is for Tri-County to become a Yellow Ribbon School.  The group is looking into the requirements.

Review Next Steps for each SET:
Confirm Next meeting – Friday, March 8, 2019