Meeting Minutes
Date: September 15, 2017
Opening: The regular
meeting of the SET was held in RH 245 on Friday, September 15, 2017. The
meeting was called to order by Cara Hamilton at 10:00 a.m.
Present: Cara Hamilton, Aida Laham, Kathy Brand, Laura
McClain, Scott Jaeschke,
Absent: Richard Parker,
Lynn Lewis
Lisa Anderson will
be resigning due to her upcoming retirement.
Cara will look into a replacement for the Talent Management subgroup.
Celebrations:
- Cara Hamilton shared an experience of her reaching out to a worker at McDonald’s. The employee has gotten in touch with Cara regarding pursuing her GED and continuing her education. Cara has connected her with the IBEST program director. Cara reiterated the importance of making a difference, “one student at a time”.
- Laura shared her classes’ 100% exam pass rate. She appreciated Galen DeHay personally bringing a WOW recognition card to her. Kathy reported that Dr. Booth has shared this information with the Commissioners.
- Laura also shared that she responded to a student who had asked a question on the CCE website regarding the medical assistant program. She stated making that personal contact and establishing a rapport with students makes a difference.
- Cara shared information from attending Leadership SC and hearing Latoya Dixon speak on transforming experiences in SC. She stated it made her realize even in the poorest performing schools across the state, progress is being made because of teachers and leadership that care about student well-being. Ms. Dixon repeated that caring people make the difference in helping improve performance results in under resourced areas.Review Decision & Action Tracking from last meeting: Action items were reviewed and updated from the last meeting (see tracking chart below)
Communication- Aida reported TCTC
shirts are being distributed to new employees. She stated Janelle Peoples is a
new member on her sub-team. Kathy asked where the link for employees to order
additional apparel was located. Aida
stated it wasn’t live to date. Cara
suggested Aida talk to Rebecca Eidson regarding having the link/tab for
ordering additional TCTC apparel be placed on the eTC site in order for
employees to easily access it for purchasing apparel. This tab could possibly
be in more than one location on the website, and the locations would need to be
communicated to employees.
Talent
Management: no report
Recognition:
Laura
stated her sub-team met on August 23, 2017.
Jeannie Otey attended for IT and shared an example of the portal for
employee recognition. Pam McWhorter will
be assisting with the portal going forward.
Laura stated she was pleased with how the electronic recognition site
was progressing and was excited about how it would track information that could
be used for the Sweet Cart, etc. The
portal will be piloted before going public.
No date was given for when this would take effect. Laura reported the group
is looking into purchasing a cart for the Sweet Cart Crew. Aida stated she will
ask Eric if there is an extra cart available on campus. Laura stated purchasing
in bulk seemed to be the best way to go. Quotes are being gathered for Sweet
Cart items and water labels. T-shirts
for the sub-team are also being looked into. Laura stated the idea of
introducing this to faculty and staff during a large meeting like Convocation
is being considered and using marked/dotted programs to give out the first
treats during the meeting would be a good introduction. If a cart is secured, glamming it up would be
a group effort. Cara stated that employee recognition makes a difference and
thanked Laura and her group for their hard work.
Measurement: Scott reported the following:
Measurement: Scott reported the following:
- I’ve been thrilled to get eight sets of iCARE survey responses from across the College—four from academic departments, two from academic divisions, and two from administrative offices. Some sets are comprised of a single group response and some sets include a stack of individual responses. So we have lots of great data for review.
- My sub-team members and I are beginning the analysis and coding work which will likely continue through the end of October.
- A few preliminary trends have emerged—some groups had no trouble identifying daily and semester responses while other groups struggled with the longer-term answers; there appears to be a disconnect for some faculty members between intention and impact (especially evident in the Competency standard); and I got a lot of verbal feedback from faculty members with concerns about viewing the College through a customer service lens. This suggests that we need to keep beating the drum on our education campaign.
Service
Obstacle System- Richard: no report
Academic – Member At-Large: Lynn: no report
Management Accountability: Cara shared the Greenwood Hall research on the cost of colleges losing students, emphasizing that over $16 billion is lost because of attrition. The research showed 84% of students who leave school do so not because of financial burdens or academic difficulties, but because of academic “customer service” reasons. Cara reiterated the importance of how we treat our students and the challenges we continue to face with customer service.
Review Next Steps for each SET:
Confirm Next meeting – Friday, October 6, 2017 at 10:00am in RH 245
Academic – Member At-Large: Lynn: no report
Management Accountability: Cara shared the Greenwood Hall research on the cost of colleges losing students, emphasizing that over $16 billion is lost because of attrition. The research showed 84% of students who leave school do so not because of financial burdens or academic difficulties, but because of academic “customer service” reasons. Cara reiterated the importance of how we treat our students and the challenges we continue to face with customer service.
Review Next Steps for each SET:
Confirm Next meeting – Friday, October 6, 2017 at 10:00am in RH 245
