SERVICE EXCELLENCE TEAM
Meeting Minutes
Date: May 12, 2017
Opening
The regular meeting of the SET was held in
RH 245 on Friday, May 12, 2017. The meeting was called to order by Cara
Hamilton at 10:00 a.m.
Present: Cara Hamilton, Aida Laham, Kathy Brand, Laura
McClain, Scott Jaeschke
Absent: Richard Parker,
Lynn Lewis
Celebrations:
- Cara celebrated the 2017 Spring Graduation at the Garrison Arena, stating 650+ students earned degrees or certificates, 450+ walked in the ceremony, with 50+ being high school students who earned certificates prior to receiving their high school diplomas.
- Kathy reported the date for the Oconee Campus groundbreaking is set for July 14, 2017.
- Scott reported the move-out process at Highpoint was successful and next year will be the last Bridge year at this location.
- Review Decision & Action Tracking from last meeting:
- Action items were reviewed and updated from the last meeting (see tracking chart below).Cara reviewed the Service Standards and reiterated the SET’s efforts, purpose and guiding principles. She stated her role is to guide the team and our roles are to support each other and be visionaries, advocates, and advisors to each other.
- Update for Sub teams:Communication- Aida reported the website for employee ordering of apparel is in production/live. She will send communication in the near future so employees will have the opportunity to place orders. She has received the new employee list and is cross referencing the list of employees who did not order their free shirt in the first cycle. These people will receive an email regarding their initial order.Talent Management: Lisa reported:
- LC 101 survey feedback is being used to revamp the Fall sessions.
- Jeff and Sharon are spearheading the SPARK initiative statewide. TCTC now has a five- year contract with Skillsoft. Other Technical Colleges will have the opportunity to participate in a free 1 year trail to see if SPARK meets their needs.
- Cyber Security training will be a required competency within SPARK for all employees.
- Planning for Professional Development in November is underway. The theme will be on Competencies.
- Supervisor 2 SMART Training will start this Fall. There will be two, 1.5 hour sessions to include: Mission Driven Performance Management and Managing Change. Those who have completed the first SMART training will have the opportunity to sign up.Recognition: Laura McClain reported she has emailed Von regarding the status of the recognition portal. The template is online and being used by some. She hopes to have an update soon so communication can be sent regarding the portal. Cara stated a new FTE software trainer has been approved and this should assist IT.
- Laura reported she will be meeting with her team to move forward with the SweeTCart initiative.Measurement: Scott shared the final template for I-CARE, stating he is ready to move forward presenting it to supervisors. He anticipates compiling results in September. Cara suggested he talk to Anne Bryan and get on the next Academic Leadership team’s agenda. This group includes a large group of deans, directors, etc. Scott can present the call to action and get the process started. Laura suggested sharing at Faculty Senate. Scott will later share the results of assessments. Cara praised Scott’s work and reiterated the outcome is to come up with the guiding principles for areas. Clarity on I-CARE and the ability to assess the I-CARE standards is the end result.Service Obstacle System- no reportManagement Accountability: Cara stated that accountability starts at the top. She noted something Dr. Booth stated during Convocation: we should treat and speak to students and each other the same way you would treat and speak to your family or someone dear to you. We should all continue to talk the talk and walk the walk.Academic – Member At-Large: no reportOther discussion: Scott thanked Kathy for seeing that Dr. Booth completed a student appeal process the timely manner.Wrap Up:Review Next Steps for each SET:
