Faculty Senate Agenda (9/21/18)

Service ExcellenceTeam Meeting Minutes (9/14/18)

SERVICE EXCELLENCE TEAM

Meeting Minutes

Date: September, 2018

Opening: The regular meeting of the SET was held on Friday, September 14, 2018 at 10:00 a.m.

Present:  Cara Hamilton, Kathy Brand, Scott Jaeschke, Brandon Rice, Lynn Lewis

Absent: Laura McClain, Richard Parker, Aida Laham

Celebrations:

·         Cara Hamilton welcomed Brandon Rice to SET and briefly summarized the guiding principles, service standards, I-CARE, and sub-committees for him.

·         Scott praised Lori Morrissette, Linda Jameison, and Mark Dougherty for their efforts in continually improving the welcome back activities for student’s year after year. The level of the EDGE activities targeted at welcoming students has consistently improved as a structured plan for on boarding students into college life.

·         Lynn stated that Richard brought his wife home and Cara added that due to his responsibilities that Richard requested finding a replacement for his spot on SET.

·         Cara mentioned how pleased she was to see students using the Student Success Center.  Seeing students engaged and hanging out in a facility built for them is confirmation that the building was needed. Cara also updated the group on the Ruby Hicks renovations.

Review Decision & Action Tracking from last meeting:

Action items were reviewed and updated from the last meeting (see tracking chart below).

Tracking was reviewed and updated.

Updates from Sub Teams:

Communication: Cara discussed Aida’s action items regarding new employee’s.  Brandon stated he will send her the list of new employees so she can email them regarding their free TCTC shirt.  Brandon suggested this order be done quarterly instead of twice a year since new employees would appreciate a shirt as recognition in a timely manner.  Brandon also had the idea of making the TCTC shirt form part of the new employee onboarding process.  This way new employees can submit their form during onboarding and Brandon can send these shirt orders to Aida directly. Aida and Brandon will meet to discuss this option. Aida needs to be sure an email/TCTC Announcement is sent to all employees reminding them that TCTC apparel is available for purchase in eTC.

Talent Management: Cara explained that Lisa usually reported on talent management initiatives.

She requested that Brandon start at our next meeting. Scott asked if the College could have a leave donation bank.  Brandon stated we had one, but it was not set to designate leave to a specific person at this time.  Presently it was done case by case.  Lynn asked as an option if local travel could be compiled and donated to the Foundation at the end of the year instead of reimbursed the employee.  This would be a good option/way of giving back to the College.    

Brandon stated employee open enrollment was coming up in October.  He hopes to have a Health fair during October to give employees many options.  Lynn praised the pregnancy announcement and suggested integrated holistic medicine as an option.

Recognition: Cara reported that Laura stated the Portal recognition is up but has some glitches.  IT is working to resolve the problems.  Some of the College’s IT employees are attending a Cherwell conference next week and hopefully will come back with a solution to our issues so this form of recognition can move forward. Laura will update the group at the next meeting.

Measurement: Scott explained to Brandon the assessment process he is using to identify “how the College is doing in regards to customer service, employee experiences, etc.” using data gathered from different surveys.  He stated he hopes to have most surveys complete by the end of the semester so data can be analyzed and shared. He also updated the group on LC 201.  His goal is to have a draft by our next meeting. Scott noticed student’s lack of awareness of differentiating academic offices from administrative offices. Lynn stated many offices in Fulp are incorrect on the directories due to faculty constantly moving.  They have tried to update the directories and signage.  She also stated that some people are still covering their office windows.  Cara suggested adding administrative offices to the scavenger hunts done during welcome back week.  Scott stated this type of activity is already in place but will speak to Lori M. about expanding the list of offices to include administrative offices going forward.

Commitment of Excellence/LEAN/Service Obstacle System: Cara explained the Commitment to Excellence/LEAN/Obstacle process to Brandon. Cara will see about replacing Richard on SET.

Academic – Member At-Large, D&I, TEE:  Lynn stated the D&I group is taking ownership and updating links to the get connected tabs for diversity.  She also stated the first project charter has been completed and they are moving into the next phase for D&I.

TEE: Lynn stated the rollout phase for TEE members is in progress. Team members are reaching out to each unit at the College to meet with employees to talk about next steps in bringing our shared vision for the TEE to life. Employees will be asked to consider what they can do to ensure we create the culture we wish to have at the College. She stated her area is having a department head retreat to discuss putting this process into action.

Management Accountability: Cara updated the group on an Arthrex presentation she attended stating how this new local industry will be impacting the College and our community.  TCTC will be training part of their workforce.  She stated Anthrex sets the standard for making their employees feel valued by providing excellent health care, a café, bonuses, vacation packages, etc.  TCTC can use this company as an example for in making employees feel recognized and valued.

Review Next Steps for each SET:

Confirm Next meeting – Friday, October 12, 2018 at 10:00am in AD Fiscal Affairs conference room                            

Recent Service Excellence Decisions and Actions Tracking 

5/11/18	Cara will meet with Galen about SAB/Employee recognition/Faculty Senate focus clarification	ü
5/11/18	Cara will get Scott a budget code# for printing surveys	ü
6/8/18	Aida will meet with her sub-committee to review ways of disseminating communications on service excellence.	ü
6/8/18	Cara will reach out to IT regarding picture ID on emails	ü
6/8/18	Cara will discuss with Laura the addition of a fall employee celebration similar to the holiday event.	ü
6/8/18	Scott will adjust his LC201 draft after receiving input form the SET.	ü
6/8/18	Team will send any additions to draft of LC201 to Scott before the end of June.	ü
6/8/18	Scott will review the draft of LC201 with his sub-team
6/8/18	Richard will share LEAN information with Tom Hiebel and Stan Compton	ü
6/8/18	Richard will add a status column to his Lean Project spreadsheet	ü
6/8/18	Cara will reach out to Marci Leake to discuss SET and having a person assigned to Talent Management
7/13/19	Aida will research the TCTC video on You Tube and see if it is online or on our webpage.
7/13/18	Aida will discuss possibly using tokens for employee Tri-Day incentives with Laura	ü
7/13/18	Cara will follow-up with Marci Leake on the addition of a person to represent Talent Management on the SET. Brandon Rice will be our new subcommittee chair	ü
7/13/18	Scott will move forward with his drafts/revisions and begin communication with home offices	ü
7/13/18	Aida will discuss suggestions with her subcommittee and move forward in August with Tri-Day competitions among departments
7/13/18	Laura will update the group on the portal at the August meeting
7/13/18	Kathy will add Brandon Rice to the SET group emails	ü
9/14/18	Kathy will send Brandon Rice the full SET tracking document	ü
9/14/18	Brandon will send Aida an updated new employee list
9/14/18	Aida and Brandon will meet to discuss having the shirt order completed as part of new employee onboarding	ü
9/14/18	Aida will have a communication reminder sent to all employees regarding ordering TCTC apparel through eTC.
9/14/18	Cara will find a replacement for Richard on SET
9//14/18	Laura will update the group on the portal at the next meeting
9/14/18	Scott will talk to Lori M. regarding expanding the scavenger hunt activities to include administrative offices.

Academic Leadership Team Minutes (June 26, 2018)

Members Present:       Jackie Blakley, Mark Dougherty, Galen DeHay, Mandy Elmore, Glenn Hellenga, Linda Jameison, Tom Lawrence, Lynn Lewis, Chris Marino, Mary Orem, Jeanne Otey, Sarah Shumpert, Brian Swords

Members Absent:        Gayle Arries, Tiffany Blackwell, Rick Cothran, Tim Bowen, Jenni Creamer, Penny Edwards, Adam Ghiloni, Scott Harvey, Mia Tensley

Other Attendees:         Margaret Burdette, Billy Carson

Length of Meeting:     1.75 hours

The minutes of the May 22, 2018 meeting were approved as presented.

Billy Carson presented the Computer & Information Technology Academic Program Review.  The presentation included an introduction and discussion on the Focus Areas:

Introduction

·         Program Offerings

·         Delivery Methods

                                               

Key Measures

·         Prepare Students for the Workforce

·         Advisory Board reviews curriculum

·         11-year Enrollment Trend

Summary of Key Measures

·         Viable program

·         Increase service course enrollment

·         Improve enrollment, recruitment and retention

·         Continue to pursue articulation agreements

Resources – Human

·         Demographics for faculty and students

Resources – Physical

·         Planning/Implementation

·         Little demand at Anderson and Easley campuses

·         CISCO network

                       

Accessibility & Design

·         Recruit women and minority students

Learning

·         Always tweaking the curriculum

·         Specialty areas

·         New Curriculum Design

§  Programming Emphasis

§  Forensics/Cybersecurity

§  Network System Administration

Strategic Program Planning

Planning Matrix

Group discussion noted the following;

o   Incentivize or provide scholarships to take the certification exam

o   Possibly combine Certified “Ethical” Hacker program with Corporate & Community Education

o   Faculty teaching Cybersecurity obtain expertize through self-study and conferences

o   Faculty teaching courses with certifications should have those certifications

o   Transfer issues and SACSCOC requirements must be considered

o   Recruiting high school and 25-year olds – engage both; consider evening programs

o   Not been successful in creating internships                   

o   Work with Mandy Elmore to explore possibility of providing scholarships for camps      

o   CPT 170 discussion:

§  Need is declining – why use it to generate revenue?

§  Skill set is needed

§  Is the level of online assignments a detriment in a face-to-face course?   

§  Course needs revision

§  Course needs student learning outcomes

ACTION ITEM:

            Re-design CPT 170 to meet the needs of the programs the course aims to serve.  Meet with the divisions to find emerging needs and revise the course.  Meet with Jeanne Otey to consider MOS certification.

Our sector growth is 24 – 38 year olds.  Need to be proactive and adapt to what is going to happen in the future when high school numbers decline.

o   Identify the need

o   Give them what they need

o   Job placement

o   Move money into certifications

o   Evening piece

§  Short sessions

§  Flexibility

§  Out of classroom support

§  Capitalize Zoom technology and multimodal delivery

§  Hold short evening programs on the same day so that people are on campus  Will help to grow the evening program

§  Provide a student experience

           

Mark Dougherty gave a Portal Project update.  He reported that a survey will go out to the content owners as a method to see what may need to be changed.  The survey will ask the owners to consider how the new portal impacts the public facing side.  Links with broad references may not need to be revised, but more specific links and instructions may need to be revised.

It was also noted that Banner training will take place throughout the month of September.  Employees must go through training to get access.  Chris Marino noted the hard work of IT and the Portal team to make this upgrade happen.

With no further business, the meeting was adjourned.

Recorded By:             Anne Bryan

Next Meeting:             Tuesday, July 24, 2018 @ 1:00, in SSC 205